Click & Vape Reward Points Terms and Conditions

Program Overview:

The "Click Vape Rewards" program is a loyalty rewards program offered by Click & Vape to its customers, allowing them to earn and redeem points for various rewards.

Earning Reward Points:

To earn Click & Vape Reward Points, you must have an account. Points are based on your website purchases from the date you join Click & Vape. Track your Point balance by logging into your Click & Vape Account. Additional Point-earning opportunities may be offered from time to time, such as referral incentives.

Reward Redemption:

Points are redeemable for rewards at the following tiers:

• 100 Points = £5 gift card or exclusive offer
• 250 Points = Free shipping on next order + £10 off coupon
• 500 Points = Exclusive product discount (20% off) + free standard shipping

Rewards may be subject to availability, limited quantities, or specific terms and conditions.

Point Value and Limitations:

Earn 5 Points for every £50 spent on qualifying Click & Vape products. 10 Points are worth 5p to spend on clickandvape online. Points cannot be exchanged for cash or transferred. You cannot redeem 100% of an order using points; a maximum of 2,000 Points per order applies.

Reward Points Transfer:

Points cannot be transferred between accounts or redeemed for cash.

Point Expiry and Scheme Changes:

Points expire after 12 months of inactivity if no purchases are made during that period. Unredeemed Points expire 12 months after the purchase date. Click & Vape reserves the right to cancel, amend, or alter the scheme, including these terms or individual accounts. We may withdraw Point promotions/offers without notice.

Program Changes:

We reserve the right to modify or terminate the "Rewards Rush" program at any time, with or without notice.

Redemption and Exclusions:

Points are automatically added to your account after order dispatch. Point redemption is only available online at www.clickandvape.co.uk. During Point promotions, only Points earned during the period apply; existing Points are not multiplied. Returned products deduct Points from your account. If a product bought with Points is faulty and returned, you'll receive the correct Point amount back. No cash refund will be given.

Account Information:

Customers must maintain accurate and up-to-date account information (including email addresses) to receive notifications about their point balance, rewards, and program updates.

Point Usage:

Reward Redemption:

Reward Availability: We may limit the availability of certain rewards or require additional Point-earning activities to redeem specific rewards. Reward Expiration: Some rewards may have a limited-time validity period; customers must redeem these rewards before they expire. Rewards Cancellation: If a reward is cancelled, we will notify affected customers and provide alternative redemption options (if available).

General Terms:

Program Participation: By participating in the "Click Vape Rewards" program, customers agree to be bound by these terms and conditions. Dispute Resolution: Any disputes arising from the interpretation or application of these terms shall be resolved through our customer service department. Governing Law: These Terms & Conditions are governed by UK law.

Changes to Terms:

We reserve the right to modify, add, or remove any provision in these Terms & Conditions at any time without notice. Changes will be effective upon posting on our website. By participating in the "Click Vape Rewards" program, customers acknowledge that they have read, understood, and agree to abide by these terms and conditions.